Last Update: 23 Oct 2026
Return Policy
At Venchi HK, we are committed to providing you with the highest quality products Due to the nature of our items, we do not accept returns or exchanges except in the following circumstances:
Exceptions for Returns
Expired Products: If you receive a product that is past its expiration date, please contact us within 7 days of receipt, and we will arrange for a replacement or refund.
Quality Issues: If you encounter any quality issues with your purchase, please reach out to our customer service team within 7 days of receipt. We will evaluate your concern and, if valid, provide you with a replacement or refund.
Damaged/ Wrong Items: If an item is defective or damaged, or if you have received the wrong item, please contact us within 7 days of receipt, and we will arrange for a replacement or refund.
For returns, items must be sent back in the same condition as they were received—unworn or unused, with all tags attached, and in their original packaging—or as otherwise specified in the return instructions. If an item has been used, damaged, or handled beyond what is reasonably necessary, we may reduce the amount of your refund.
How to Contact Us
For any return inquiries related to expired products or quality issues, please contact our customer service team at hk.customerservice@venchi.com. Make sure to include your order number and a description of the issue.
Important Notes
All returns must be reported within 7 days of receiving your order.
We do not accept returns for any other reasons, including but not limited to dissatisfaction with the product or incorrect ordering.
Thank you for choosing Venchi. We appreciate your understanding and support!